Terms of service

Using AIHackr

These terms govern access to the AIHackr website, playground, API and MCP service. By creating an account or using the service, you agree to these terms and the Acceptable use policy. The Privacy policy explains information handling. You must be an adult with authority to enter this agreement, including authority for any organization you represent.

Accounts and credentials

Keep your account email accurate and protect your sign-in codes, sessions and API keys. You are responsible for activity you authorize through your account. Revoke exposed keys promptly and contact support if you suspect unauthorized access. Account and trial limits apply across sessions, API keys and clients; creating extra accounts to evade them is prohibited.

Service and retrieved content

AIHackr provides browser-backed retrieval from public webpages, bounded crawling, structured extraction and integration tools. You must have the rights and permissions needed for your target access, inputs and downstream use. We do not grant rights in third-party content. You retain rights you hold in your inputs and results; you authorize the processing needed to provide, secure and support the service.

Target sites, robots rules, browser/provider limits and network conditions can prevent or change a result. AI-generated extraction can be inaccurate. Review outputs before relying on them. Logged-in target sessions, CAPTCHA bypass, private-network access and unsupported API features are not provided. No particular target success rate, search-engine ranking or uptime SLA is sold with the launch plans.

Credits and limits

Verified accounts receive 1,200 free application credits per UTC calendar month without a payment method. Any remaining credits from the original lifetime trial stay available. Scrape and Map each cost one credit per successful operation, Crawl costs one per successful page with retained content and Extract costs five per successful operation.

The service temporarily holds the maximum credits needed to admit a job. Failed or interrupted work that delivers no result releases its hold. Terminal crawls settle successful pages and release unused capacity; cancellation may allow already-running work to finish. Holds remain attached to the allowance that funded the job. Credits are application entitlements, have no cash value and cannot be transferred or redeemed for money.

Paid monthly credits expire at the end of their service period and do not roll over. Unused free monthly credits expire at the start of the next UTC calendar month. Published concurrency, crawl, retention and service-safety limits still apply. The deployment currently has a shared 1,000-attempted-page daily provider allowance. See the current limits; a credit balance does not override those limits.

Subscriptions and payment

The plan and recurring USD price are shown before purchase. A paid subscription renews monthly until cancelled. Stripe processes payment. Paid credits are added only after the relevant invoice is paid; returning from Checkout alone does not grant credits. There are no automatic overage charges: when available credits are insufficient, new work pauses.

Upgrades are prorated and additional credits are granted after the paid adjustment invoice. The customer portal shows when a plan change takes effect. You can cancel renewal at any time through the customer portal; cancellation takes effect at period end. A failed payment does not create a new paid allowance. Refund, dispute or fraud-review events may pause new work pending review. Tax collection is currently off in this integration.

Cancellation and refunds

The Cancellation and refund policy is part of these terms. Cancelling renewal does not automatically issue a refund, roll unused credits forward or delete your account. Rights that cannot be excluded under applicable law are preserved.

Retention, changes and suspension

Export results you need before the seven-day retention window ends. We may change features or limits as the service develops. We will communicate material changes affecting paid use through the service or account email where appropriate; we do not silently add usage charges. We may suspend access to investigate abuse, security incidents, payment risk or violations of these terms. Contact support to resolve an account restriction.

Responsibility and mandatory rights

The service and outputs are provided as available. To the extent permitted by applicable law, we do not promise uninterrupted operation, complete or accurate third-party content, or fitness for a particular application. You remain responsible for your source selection, legal permissions, output validation and downstream decisions. Nothing in these terms excludes rights, remedies or liability that applicable law does not allow to be excluded.

Sandbox testing

Stripe sandbox transactions are simulations. No actual payment, purchase obligation or paid subscription contract is formed by a sandbox transaction. Test credits and test billing records have no monetary value and do not activate a live subscription.

Questions and account requests

For billing, support or account requests, contact hello@bigappledigital.nyc. Include your account email and relevant job or invoice ID, but never a sign-in code, API key or full card details. Account deletion is a separate request from subscription cancellation.