Customer support

Get help with your account

Email hello@bigappledigital.nyc for product support, billing, cancellation assistance or privacy requests. Use the email address associated with your AIHackr account so we can verify ownership. Support is handled by the operator; launch plans do not include a guaranteed response-time or uptime SLA.

Information that helps

• The endpoint or dashboard action that failed.
• A job ID or invoice ID, when relevant.
• Approximate time, HTTP status and error code.
• A sanitized example request and a public example URL, if appropriate.
• What you expected and what happened.

Keep sensitive information out of messages

Do not send API keys, sign-in codes, session cookies, passwords, card numbers or card security codes. Revoke an exposed key from your account. Do not post private job output in a public issue.

Self-service links

• Manage subscriptions and invoices
• Review available, held and used credits
• View and download retained jobs
• Troubleshoot API errors
• Cancellation and refund policy
• Privacy and account-data requests

Deletion and export requests

You can download retained job results from your dashboard. For an account-data export, correction or deletion request, email hello@bigappledigital.nyc. We verify ownership and explain records that must be retained for security, billing or legal reasons. Cancelling a subscription alone does not delete the account.