Cancellation and refunds
Understand AIHackr subscription cancellation, credit expiry, refund reviews, billing errors and how to contact customer support.
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Effective date: November 10, 2026. Policy version: 2026-11-10.
AIHackr is operated by Big Apple Digital LLC. Contact: hello@bigappledigital.nyc. Postal address: 404 East 76th Street, New York, NY 10021, United States.
Cancel renewal at any time
Sign in, open Dashboard → Plans & billing → Manage subscription, then cancel in the Stripe customer portal. Cancellation takes effect at the current period’s end and stops the next renewal. You can use remaining valid credits until their expiry, subject to service limits. Cancellation does not automatically delete your account.
Refund requests
Subscription fees are generally not refunded for a billing period that has already begun, and cancelling does not automatically create a prorated refund. Unused credits have no cash value and do not roll over. If you believe there was a billing error, duplicate charge, unauthorized payment or material service failure, contact support for a review. We assess the payment, usage, circumstances and any rights required by applicable law.
This policy does not limit mandatory consumer rights. Where a refund or other remedy is required by applicable law, that requirement applies. Approved refunds are processed through the original payment provider and payment method when supported. Bank and payment-provider processing times can vary.
Credit holds are different from payment refunds
Unused crawl holds and failed-operation holds are returned to the allowance that funded the work. They are application credits, not a monetary refund. Monthly credits can still expire at period end. A paid invoice grants its allowance only once; refreshing billing or replaying an event does not add another allowance.
Plan changes and payment problems
Upgrades are prorated and paid adjustments add the corresponding credits. Stripe shows when a plan change takes effect. Cancellation is scheduled for period end. A failed renewal does not grant credits for an unpaid period. A refunded or disputed payment can revoke its unused credits and pause new work while the account is reviewed.
How to request help
Email hello@bigappledigital.nyc from your account email. Include the invoice ID, approximate charge date and a description of the problem. Do not send card numbers, security codes, API keys or sign-in codes. If you cannot access the portal, contact us for assistance cancelling renewal. Sandbox payments are simulations and cannot produce a real refund.