Privacy policy
Learn how AIHackr handles account information, public-page requests, retained results, billing references, cookies and privacy requests.
On this page
Effective date: November 10, 2026. Policy version: 2026-11-10.
AIHackr is operated by Big Apple Digital LLC. Contact: hello@bigappledigital.nyc. Postal address: 404 East 76th Street, New York, NY 10021, United States.
What this policy covers
This notice explains how we handle information when you visit AIHackr, create an account, use the playground, API or MCP tools, purchase a plan or contact support. It describes our service practices; the privacy practices of a website you choose to retrieve are separate.
Information we handle
| Information | Purpose |
|---|---|
| Account email and verification records | Create your account, send sign-in codes, authenticate you and respond to support requests. |
| Session and API-key records | Authenticate requests, revoke access and protect your private workspace. Server-side credentials are stored as hashes; a newly created API key is shown to you once. |
| Submitted URLs, request options and retrieved content | Run your requested browser, crawl and extraction operations and return results to your workspace. |
| Job IDs, outcomes, usage and credit ledger entries | Show history, reserve and settle credits, reconcile invoices and investigate errors. Usage entries can include the submitted URL. |
| Stripe customer, subscription and invoice references | Manage your plan, grant paid allowances and handle payment status, refunds or disputes. |
| Technical and security information | Operate and protect the service. This includes IP-derived rate-limit identifiers and request/error information processed by our infrastructure. |
| Support communications | Answer questions, investigate reported problems and handle account or privacy requests. |
Payments and service providers
Stripe hosts payment collection and subscription management. AIHackr does not receive or store your full payment-card number or card security code. Stripe processes billing and payment information under its privacy policy.
Cloudflare provides hosting, Durable Object storage, browser execution, email delivery and the AI inference used by structured extraction. The URLs, page content and prompts needed for an operation are processed by those services. See Cloudflare’s privacy policy. We share information needed to deliver these services, meet legal obligations, protect rights or investigate abuse. We do not sell account information or use customer workspace content for advertising.
Public sources and sensitive content
Only submit public URLs and information you are permitted to process. Do not submit passwords, private-network targets, confidential documents, payment-card data or other sensitive information in prompts or URLs. Public webpages may still contain personal information; you are responsible for your purpose and permissions when collecting and using it.
Web content is untrusted input. Retrieval or AI extraction does not verify its accuracy or make it safe to execute. AIHackr does not operate a model-training program using your workspace content. Provider processing is governed by the relevant provider terms.
Retention
Workspace job results and retrieved page content are retained for seven days, subject to earlier deletion or service restrictions. Export results you need beyond that period. Account, usage, consent and billing-reference records are retained while needed to operate your account, provide support, enforce limits, reconcile billing and meet legal or security requirements. They are not covered by the seven-day content window.
Sign-in codes expire after ten minutes and website sessions expire after seven days or sign-out. Security and rate-limit records have their own expiry. Recovery copies and records that must be preserved for legal, billing or security reasons may remain after an account-deletion request. We limit retained information to the relevant purpose.
Your choices and requests
You can revoke API keys and sign out from your account. Subscription cancellation is available through Dashboard → Plans & billing → Manage subscription. Cancellation stops renewal; it does not delete your account or immediately remove retained results.
Contact hello@bigappledigital.nyc from your account email to request access, correction, export or deletion of your account information, or to ask about privacy rights that apply where you live. We verify ownership before disclosing or changing private information. Some records may need to be retained for billing, security or legal obligations. Do not email an API key, sign-in code or card number.
Security and international processing
We use HTTPS, isolated customer workspaces, hashed authentication records and encrypted deployment secrets. No system or transmission can be guaranteed completely secure. Service providers may process information in the United States and other locations where they operate. This policy does not represent a certification, a data-residency commitment or an enterprise data-processing agreement.
Children and policy changes
AIHackr is intended for adults and people authorized to act for their organizations. It is not designed for children. Contact us if you believe a child has provided account information.
We update this notice when practices change and identify the effective date above. Material changes will be communicated through the service or the account email where appropriate. Contact us before using the service if your requirements need a separate written agreement.